FAQs

GENERAL

How does Father Joe’s Villages help the homeless?

All proceeds from retail purchases fund programs and services for individuals and families experiencing homelessness. Father Joe’s Villages provides emergency and permanent housing for more than 2,000 men, women, and children each night. We also offer emergency services, meals, medical and behavioral healthcare, job training, therapeutic childcare, addiction treatment and other critical services. Your purchase supports Father Joe’s Villages’ mission to end homelessness in San Diego.

How else does my purchase benefit the community?

According to the Environmental Protection Agency, Americans generate about 200-250 million tons of trash each year—about 4.6 pounds per person per day. By purchasing from and donating your goods to Father Joe’s Villages, you’re not only helping your neighbors in need, but you’re also preventing unnecessary waste from entering our landfills. Additionally, because Father Joe’s Villages is a San Diego organization, your money will also be staying local to help the San Diego community thrive. Shop local. Support local.

What services are provided for San Diego’s homeless?

Some of the services we provide include, Housing, Meals, Day Center, Therapeutic Childcare, Services for Families, Employment Education, Vocational Training and Chaplaincy, and Medical, Dental and Behavioral Health Care. For more information, visit: Nonprofit Services for Homelessness in San Diego | Father Joe’s Villages (neighbor.org)

Where do items on the site come from?

Items are donated to participating Father Joe’s Villages donation centers. Online items are hand-picked by our Online Store Manager and staff.

Do you offer an exchange program?

Father Joe’s Villages does not purchase, trade or offer credit for merchandise. Our retail stores accept donated items that we then sell to fund the programs needed to help our homeless community.

MY ACCOUNT

Where can I locate my account information?

You can find your account details by clicking on “Account” in the upper right-hand corner of the website. There, you will find information about your orders, addresses, wish lists, recently viewed items as well as your account settings.

How can I update my password?

You are able to update your password by logging into your account and clicking on “Account Settings”.

What do I do if I forgot my password?

If you forget your password, don’t worry. Simply click on “Sign In” in the upper right–hand corner of the website and click on the “Forgot Password” link. You will need your e-mail address in order to re-set your password.

What is your Privacy Policy?

By using the Father Joe’s Villages website, you expressly consent to our collection and use and disclosure of your personal information in the manner described in our Privacy Policy. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Credit card information is encrypted whenever transmitted or received online. For our complete Privacy Policy, please visit: Privacy Policy | Privacy Statement | Father Joe’s Villages (neighbor.org)

PURCHASES

Do Father Joe’s Villages’ thrift stores only sell used items?

While 100% of Father Joe’s Villages stock comes from donated, previously owned goods, not all of the items are used. We often receive donations of brand-new items, items with tags or items donated directly from a retailer. Stock will depend on recent donations.

I was browsing an item, and now I cannot find it.

The best way to track your shopping is by creating an account. Our website offers a “Browse History” for you while shopping. If you are still not able to locate the item, it may be that it has sold to another customer. Most of our items are one-of-a-kind and are of limited quantity.

How do I know the condition of an item?

We do our best to capture clear un-edited photos of each item on our website. We are not afraid of normal wear and tear and believe that it adds character to our merchandise, after-all, each item has a pre-loved story to tell.

What forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover, American Express, debit cards as well as Father Joe’s gift cards.

Why is the item in my cart no longer available?

All of our items are one-of-a-kind and very limited. Once an item is in your cart, you have 15 minutes to purchase that item before it is released for sale to other shoppers. It is best to purchase your item and then continue to browse if desired.

Do you sell gift cards?

Father Joe’s Villages Online Store offers customized electronic gift certificates only. However, you may purchase a gift card at any of our four Father Joe’s Villages thrift stores.

How do I check the status of my order?

You can access your account history, as well as your order status by logging into your account.

SHIPPING

Do you offer free shipping?

Yes, we offer free shipping on purchases of $35 dollars or more. We also offer in-store pick up Monday through Friday 10:00AM – 3:00PM. We are located at 815 33rd Street, San Diego, 92102.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping.

Do you ship outside of the USA?

At this time, we do not ship outside of the USA.

How long will it take for my item to ship?

We pride ourselves in customer service and do our best to ship out items within 3 business days of purchase. If we cannot ship your item within this timeframe, we will reach out to you regarding the updated status of your order.

Can I have any item shipped from the website?

Due to size, weight and logistical limitations, some items are available for pick-up only. Customer pick up is located at 815 33rd Street, San Diego, Ca. 92102 our available Monday – Friday 10:00am – 3:00pm

RETURNS

What is your return policy?

You have 30 days to return your purchase for a store credit. We do not offer credit back to your credit card or debit card. For more information, please see the Returns Policy.

May I return my online purchase to any Father Joe’s Villages store?

All items purchased on our online store must be returned via mail to our pick-up location at 815 33rd Street, San Diego, Ca. 92102, with the exception of items that are “pick up only” purchases.

What do I do if I am missing an item or my item is damaged?

If your order does not arrive complete or damaged, please contact us at onlinestore@neighbor.org