RETURN POLICY 

All sales are final. All items sold through our online thrift store are sold as is and photographed to the best of our ability to demonstrate their condition, including any blemishes or imperfections, where present. If, after delivery, an item is discovered to be nonfunctional, defective, or not as described, we have a 30-day return policy beginning on the date your item was delivered.

Begin your refund request by contacting us at customer-service@neighbor.org. To confirm your issue, we may request photos or a short video. If your item is confirmed by FJV Customer Service to be defective or not as advertised, we may issue a refund for the amount you paid. Please note: If you purchased your item during a promotion or sale, you will receive a refund for that sale amount. Likewise, any Neighbor Rewards loyalty points awarded for the original sale will be deducted from your points balance. 

If your refund is authorized, Father Joe’s Villages will arrange for a return shipping label, sent to you via email. Print and attach the label to the securely repackaged item, preferably in its original box with sufficient protective packing material. If the otherwise intact and functional item is damaged during the return transit due to poor packaging or insufficient protective packing material, we may deny the refund. We recommend taking a photo of the secured item in the box before sealing. Drop the package off at any US Post Office and request a receipt for your records. We do not charge a return fee, processing fee, or restocking fee. Items sent back to us without first requesting a refund will not be accepted.

Once we’ve received and inspected your return, we will contact you to confirm that your item has been received and that your refund has been issued to the same account used in your original purchase. Please allow 5–7 business days from the date we receive your package for your refund to appear in your account. If, after 15 business days of FJV confirming your return, you have not received your refund, or have any other return questions, please contact us at customer-service@neighbor.org.