RETURN POLICY 

All sales are final. All items sold through our online thrift store are sold “as-is” and photographed to the best of our ability to demonstrate their current condition, including any blemishes or imperfections, where present. In the event an item is defective after delivery is made, we have a 30-day return policy, which means you have 30 days after receiving your item to request a refund. If your item has been deemed to be defective or not as advertised, we may issue a refund for the amount you paid.

If you purchased your item during a promotion or sale, you will receive a refund for that sale amount. To be eligible for a refund, your item must be in the same condition as you received it, with tags where applicable, and in its original packaging.

To initiate a return, please contact us at customer-service@neighbor.org. We do not provide return shipping labels. As the purchaser, you are responsible for the return shipping costs; however, we do not charge a return fee, processing fee, or restocking fee. Items sent back to us without first requesting a refund will not be accepted. We may request image proof of the defect in question before beginning the return process.

Once we’ve received and inspected your return, we will contact you to confirm that your item has been received and that your refund has been issued to your account. Please allow 5–7 business days from the date we receive your package for your refund to appear in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at customer-service@neighbor.org.

Please note that returns will need to be sent to the following address:
Father Joe’s Villages – Online Store
815 33rd Street
San Diego, CA. 92102

You can always contact us for any return questions at customer-service@neighbor.org.