RETURNS 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We do not offer refunds; however, we are happy to issue a store credit for the price of the item you purchased. Your store credit will appear electronically in your on-line account.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You will also need the receipt or proof of purchase. We do not provide return shipping labels. As the purchaser, you are responsible for the returned shipping costs, however, we do not charge a return fee, processing fee or restocking fee.

To start a return, please contact us at online-store@neighbor.org. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address: 

Father Joe’s Villages – Online Store 

815 33rd Street  

San Diego, CA. 92102 

 

You can always contact us for any return questions at online-store@neighbor.org. 

Unfortunately, we cannot accept returns on sale items or gift certificates. 

Once we’ve received and inspected your return, we will contact you to confirm that your item was received and that your store credit has been issued to your account. Please allow 10 days from the date you mail back your package for your store credit to appear in your account. If more than 15 business days have passed since we’ve approved your return, please contact us at online-store@neighbor.org.