SHIPPING POLICY

This Shipping & Delivery Policy is part of our Terms & Conditions. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer free shipping on all orders, sent via UPS or USPS standard ground to the contiguous 48 United States – this excludes Hawaii and Alaska. Due to restrictions of our carriers, some products may not qualify for free delivery due to excessive weight, physical size, or fragile nature. In these cases, products are available for pickup at any of our Retail Locations or our Auction Warehouse during normal business hours.

DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping at this time.

DO YOU DELIVER TO P.O. BOXES?
Due to issues related fraud, we do not ship to P.O. Boxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?
All deliveries are shipped via UPS or USPS standard ground to the contiguous 48 United States. Upon completion of your order, you will be sent a tracking number to monitor your order’s progress. In the event of inclement weather, acts of nature, technical issues, or other impediments to prompt delivery, the carrier will update your tracking status. For consideration, once an item has been provided to our carrier, the delivery schedule is managed outside of Father Joe’s Villages’ control. Please use the tracking code sent to the email address you provided during checkout. If you did not receive a tracking code, please contact us at online-store@neighbor.org.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us at: online-store@neighbor.org